Total Merchant Services continues to work with you after your merchant account is approved to make credit card processing easy to use and cost effective. With knowledgeable customer service representatives available via telephone 24 hours per day, seven days per week, you'll always be able to get the answers you need, when you need them.
customer service
Our representatives can help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day. Call 1-888-682-4464 (prompt #1). Please visit a local office if you would like to meet with a local TMS representative.
- New Jersey Location
- California Office
- Long Island, NY Office
terminal help desk support
If you have any questions about your point of sale (POS) credit card terminal, need to schedule telephone training for you or your employees, need to replace broken equipment, or need additional supplies, our terminal help desk is here to provide any assistance you need to keep your point of sale terminals up and running at all times. Call 1-888-682-4464 (prompt #2).
authorized contacts
To speak with the authorized Total Merchant Services Sales Office you enrolled with, the contact information is below:
    Total Merchant Services
    16562 Gothard Street
    Unit E
    Huntington Beach, CA 92647

    Phone: 877-782-7247
    Fax: 866-275-2002
e-mail us
Just e-mail us your questions or comments. We'll get back to you with the information you need.
Total Merchant Services (TMS) is a registered ISO/MSP for HSBC Bank USA, National Association, Buffalo, NY

Privacy Policy